Terms of service

Terms and Conditions

For Pet Dietary Supplements Sold by Canis Pet Nutrition Ltd
 Effective Date: 1 July 2025

Please read these Terms and Conditions carefully before using our website and purchasing our products.

These Terms and Conditions govern your use of the website www.canis-nine.com & www.canis-9.com  (“we”, “us”, “our”), owned and operated by Canis Pet Nutrition Ltd, a UK-registered business with company number [Company Number], and registered address at 58 Blenheim Crescent, London W11 1NY.

By accessing or purchasing from our website, you agree to be legally bound by these Terms.

 

 

1. Definitions

  • “Website”: Refers to our eCommerce platform www.canis-nine.com & www.canis-9.com .

  • “Customer”, “you”, “your”: Refers to the person placing an order via our Website.

  • “Products”: Refers to our dietary supplements and related goods for pets.

  • “Business Days”: Monday to Friday, excluding UK public holidays.

 

 

2. Legal Notice & Product Disclaimer

Our products are dietary supplements intended for animal use only and are not licensed veterinary medicines.

  • Products are not intended to diagnose, treat, cure, or prevent any disease.

  • Always consult with a qualified veterinarian before introducing new supplements to your pet’s diet, particularly if they are pregnant, nursing, under medication, or have known health conditions.

  • Our products should be used as directed and are not a substitute for professional veterinary advice or care.

 

 

3. Eligibility

To purchase from our Website, you must:

  • Be at least 18 years old

  • Be legally capable of entering into binding contracts

  • Reside in the UK or an eligible delivery destination

 

 

4. Product Descriptions and Availability

We aim to ensure product descriptions, images, and information are accurate. However:

  • We do not warrant that product descriptions or other content are error-free.

  • Availability is subject to change without notice.

 

 

5. Prices and Payment

  • All prices are in GBP and include VAT where applicable.

  • We accept major credit/debit cards and [list any other payment methods].

  • Payment is taken at the point of order confirmation.

  • We reserve the right to cancel orders in cases of pricing errors or suspected fraud.

 

 

6. Orders and Contract Formation

  • By placing an order, you make an offer to purchase our products under these Terms.

  • A legally binding contract is formed when we send you an order confirmation email.

 

 

7. Shipping and Delivery

  • Delivery charges are clearly displayed before checkout.

  • We aim to dispatch orders within 2 working days; delivery times vary by location.

  • Risk passes to you once the item is delivered. It is your responsibility to ensure safe receipt.

 

 

8. Cancellations and Returns

You have a statutory right to cancel under the Consumer Contracts Regulations 2013 within 14 days of receiving the product.

To cancel:

  • Contact us at admin@canis-nine.com with your order number.

  • Products must be returned unused, sealed, and in their original condition.

Exceptions: Due to hygiene and safety reasons, opened or used supplements cannot be returned, unless they are faulty or misdescribed.

 

 

9. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, you have the right to a refund, repair, or replacement if a product is:

  • Not as described

  • Not fit for purpose

  • Not of satisfactory quality

Notify us within 30 days of receipt at admin@canis-nine.com. 

 

 

10. Limitation of Liability

We shall not be liable for:

  • Any loss or damage resulting from improper use of our products

  • Indirect or consequential losses (e.g. loss of income, pet health complications arising from misuse)

Our total liability shall not exceed the value of the order in question.

 

 

11. Intellectual Property

All content on this Website, including images, branding, copy, and logos, is the property of Canis Pet Nutrition Ltd and protected under UK copyright and trademark law.

 

 

12. Privacy and Data Protection

We process your personal data in line with the UK GDPR and Data Protection Act 2018. For details, see our [Privacy Policy Link].

 

 

13. Changes to Terms

We reserve the right to amend these Terms at any time. Changes will take effect when posted on the Website and will not apply retroactively to existing orders.

 

 

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the English courts.

 

 

15. Contact Us

Canis Pet Nutrition Ltd
Email: admin@canis-nine.com